FAQ

  • What is Non-Emergency Medical Transportation (NEMT)?

    We provide safe, reliable rides for individuals who need transportation to medical appointments, treatments, or other health related destinations but do not require an ambulance.

  • Who can use our services?

    Our services are available to seniors, people with disabilities, patients recovering or preparing for surgery, or anyone who needs extra care transferring into a vehicle.

  • What type of vehicles do you use?

    We use clean, maintained, ADA complaint vans with wheelchair access. Our vehicles are carefully selected to ensure passenger safety.

  • How do I schedule a ride?

    You can schedule a ride by phone or trip request form on our site. If a trip is requested a dispatcher will call to confirm your details. We recommend scheduling your ride at least 24-48 hours ahead of your appointment time so we can serve you efficiently.

  • How are your drivers trained?

    All drivers undergo background checks, ADA safety training, CPR/First aid certification, and specialized transfer training.

  • Can family members or caregivers ride along?

    Yes! We welcome one caregiver or family member at no additional cost.