Privacy Policy

Golden Essence Transport

Effective Date: May 2025

Service Area: McKinney, TX and surrounding areas

Golden Essence Transport ("we," "us," or "our") provides non-emergency medical transportation (NEMT) services, including scheduled rides, dialysis transport subscriptions, and prescription pickup/delivery. This Privacy Policy explains how we collect, use, protect, and share your information.

Information We Collect

We may collect the following types of information when you use our services, call us, or fill out a form on our website:

Personal identifiers: name, phone number, email address, home address
Trip and scheduling information: pickup and drop-off addresses, appointment times, healthcare facility names, recurring transport schedules (e.g., dialysis appointments)
Health-related information: information reasonably necessary to coordinate safe transport, such as mobility needs (e.g., wheelchair accessibility) or relevant care instructions provided by you or your healthcare provider
Payment information: billing details for services rendered (payment card numbers are processed securely through our payment provider and are not stored on our own systems)
Website usage data: if our website uses cookies or analytics tools, we may collect general browsing data such as pages visited and device/browser type

We only collect the information necessary to schedule, provide, and bill for transportation services.

How We Use Your Information

We use the information we collect to:

Schedule and dispatch rides
Communicate with you about appointments, delays, or schedule changes
Process billing and payments
Coordinate with healthcare facilities, case managers, or insurance/Medicaid brokers when required to arrange your transport
Improve our services and respond to customer inquiries

We do not sell your personal or health information to third parties, and we never use it for marketing purposes without your explicit consent.

How We Share Your Information

We only share your information with:

Healthcare facilities or providers involved in your care, as needed to confirm or coordinate appointments
Insurance companies or transportation brokers if your rides are arranged or billed through them
Our drivers and staff, on a need-to-know basis, so they can safely complete your transport
Legal or regulatory authorities, only if required by law

We do not share your information with any other third party, including marketers, without your written consent.

Protected Health Information (PHI)

Because our services may involve information related to medical appointments (such as dialysis treatment schedules), we recognize this information may be sensitive. Depending on how our services are contracted (e.g., through a healthcare facility, Medicaid managed care organization, or insurance broker), we may be required to handle certain information in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Where applicable, we:

Limit access to health-related information to staff directly involved in coordinating your transport
Store records securely, whether digital or physical
Do not disclose health-related details beyond what is necessary to provide transportation services

Data Security

We take reasonable steps to protect your information, including:

Storing digital records in secure, password-protected systems
Limiting physical record access to authorized staff only
Requiring staff to follow confidentiality practices regarding client information

No method of storage or transmission is 100% secure, but we are committed to protecting your information using industry-standard safeguards.

Data Retention

We retain client and trip records for as long as necessary to provide services, meet billing/contractual obligations, and comply with applicable recordkeeping laws. Records no longer needed are securely deleted or destroyed.

Your Rights

You have the right to:

Request a copy of the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information, where applicable and not otherwise required to be retained by law or contract

To make a request, please contact us using the information below.

Cookies and Website Tracking

Our website may use cookies or similar tracking technologies to understand how visitors use our site. You can disable cookies through your browser settings; doing so may affect certain website features.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: